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dnsmigrator

Websupport Namecheap BasicDNS

Migrate DNS from Websupport to Namecheap.

5 record types move as they are. 3 things work differently at Namecheap, and the preview shows exactly which of your records they affect.

Free preview. Read-only. Nothing changes until you apply.

What works differently

Generated from the same provider capability data the migration engine uses.

Moves as-is

  • A
  • AAAA
  • CNAME
  • MX
  • TXT

Namecheap rewrites the whole host list

Every write to Namecheap's API replaces all records. We read, merge and write once, so records outside the migration survive.

Namecheap needs BasicDNS turned on

Namecheap only accepts records while the domain uses its BasicDNS nameservers, so records are written at cutover time rather than staged in advance.

A typical Websupport zone at Namecheap

Example records for example.com. Open any flagged row to read why it changed.

Websupport Namecheap

  • ExactA@

    192.0.2.70

  • ExactAAAA@

    2001:db8::70

  • ExactMX@

    10 mx1.mail.example.net. +1

  • ExactTXT@

    "v=spf1 include:_spf.example.net -all"

  • ExactCAA@

    0 issue "letsencrypt.org"

  • ExactTXT_dmarc

    "v=DMARC1; p=reject; rua=mailto:dmarc@example.com"

  • UnsupportedSRV_sip._tls

    Not migrated

    Namecheap doesn't support SRV records through its API.

  • ExactCNAMEwww

    example.com.

How the move works

  1. 1

    Connect Websupport

    Connect Websupport with read-only access (API key + secret (HMAC-SHA1 signed requests)).

  2. 2

    Connect Namecheap

    Connect Namecheap (API user + API key, with our egress IP allow-listed). Write access is only used when you apply.

  3. 3

    Review the preview

    Check every record marked Review or Unsupported. Each one explains what changes and why.

  4. 4

    Apply to Namecheap

    We snapshot the Namecheap zone, write in batches, and leave Websupport untouched.

  5. 5

    Verify

    We query Namecheap's own nameservers for every record and compare the answers before you switch.

  6. 6

    Switch nameservers

    Lower TTLs a day or two ahead, remove any DS record if DNSSEC is on, then point the domain at the new nameservers at your registrar.

Good to know about Websupport

  • Only A, AAAA, CNAME, MX, TXT and SRV records can be managed; CAA values come back without flags and tag, so CAA records are not read, and NS and ANAME are left alone.
  • Websupport cannot list DNS zones through the API; enter the domain name, and add new domains in the Websupport admin first.
  • Null MX and SRV records without a target are rejected, and trailing spaces in TXT values are stripped.

Access we need: An API key and secret on the Websupport user that owns the domain. Keys have no read-only mode, so the same key is used for preview and apply.

Good to know about Namecheap

  • Namecheap's API replaces the whole host list on every write, so we always read, merge and then write.
  • SRV records can't be managed through the API.
  • URL redirect records are Namecheap-specific and aren't real DNS records.

Access we need: API access enabled under Profile → Tools, with our static IP added to the allow-list.

Questions

Will there be downtime moving from Websupport to Namecheap?

Not if both providers serve the same answers during the switch. The records are copied to Namecheap and verified before you change nameservers, so resolvers get the same answer from either side while caches expire.

Do I have to delete anything at Websupport?

No. We never write to Websupport. Keep the old zone for a week after cutover so you can switch back instantly if anything looks wrong.

What about DNSSEC?

If DNSSEC is on, remove the DS record at your registrar and wait for it to expire before switching nameservers. Then enable DNSSEC at Namecheap and publish its new DS record. The cutover plan walks you through each step.

Related migrations

Ready to see your own zone?

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